Workplace Skills


  • Mathematics and computation
  • Computer use—word processing, spreadsheets, databases, internet
  • Reading
  • Writing
  • Positive workplace attitude
  • Strong communication—oral and written
  • Listening (ability to follow verbal and written instructions)
  • Ability to read and follow directions
  • Knowledge of business-writing procedures
  • Record-keeping
  • Interpersonal skills (helpfulness, patience, respect for others)
  • Ability to work with others
  • Knowledge of and respect for various cultural backgrounds
  • Motivation
  • Flexibility (ability to keep up with changing technology)
  • Effective problem-solving and analysis skills
  • Focus (ability to perform detailed and accurate work)
  • Multi-tasking
  • Prioritizing (ability to juggle multiple tasks)
  • Organizational and management skills
  • Reliability (ability to meet deadlines and work under pressure)
  • Independence
  • Creativity